01
Grievance Officer
Named officer, as the law requires
- Name
- Reevu Chatterjee
- Designation
- Grievance Officer
- Company
- Indrava
- indravaaspire@gmail.com
- Phone
- +91 93308 09795
- Address
- Complex No. 47, Old Calcutta Road, Kharadah, West Bengal 700119, India
- Hours
- Monday to Friday, 10:00–18:00 IST
The Grievance Officer is an Indian resident and an employee of Indrava, as Rule 3(2) requires.
02
Our timelines
- Acknowledgment
- Within 24 hours of receiving your complaint.
- Resolution
- Within 15 days of acknowledgment.
- Non-consensual intimate imagery
- Removed within 24 hours of a valid complaint.
- Child sexual abuse material
- Removed immediately, and reported to law enforcement.
- Court or government order
- Acted on within the time the order specifies.
03
What to send us
So we can act quickly, include:
- Your name and the email on your Indrava account.
- What the complaint is about — content, an account, your own data, or a payment.
- A link to the post, or the handle of the account.
- What you want us to do.
- A statement that what you have told us is true, to the best of your knowledge.
Urgent
If your complaint concerns a minor, a threat of violence, or intimate images shared without consent, put URGENT in the subject line. These are handled ahead of everything else.
04
Complaints we handle here
- Content that breaks our Community Guidelines.
- Content of you, posted without your consent.
- Copyright or trademark infringement.
- Impersonation of you or your business.
- A moderation decision you believe was wrong.
- Access to, correction of, or erasure of your personal data.
- Withdrawal of consent to processing.
- Payments, billing, and refunds.
05
If we do not resolve it
If you are not satisfied with our answer, or we do not answer in time, you may escalate:
- Data protection
- The Data Protection Board of India, under the DPDP Act, 2023.
- Content and intermediary
- The Grievance Appellate Committee, under the IT Rules, 2021.
You do not lose any legal right by complaining to us first.